privacy policy

Last Updated: 05.12.2023

1. Introduction

Cacao Guardians ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, www.cacaoguardians.com (the "Site") and engage with our services. It also outlines your rights concerning your personal data under the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and shipping address.

  • Payment Information: Payment card details and billing information, although we do not store payment card information on our servers.

  • Communication Data: Records of your interactions with us, such as emails or messages sent to our customer support team.

  • Website Usage Data: Information about your use of the Site, including IP addresses, browser types, and page views.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your orders, inquiries, or requests for information.

  • To provide you with updates, newsletters, and promotional offers (if you have opted in to receive them).

  • To improve our website and services based on your feedback and usage.

  • To comply with legal obligations and protect our rights and interests.

4. Data Sharing

We may share your personal data with third parties only when necessary for the following purposes:

  • Shipping and Delivery: To fulfill your orders, we share your shipping address and contact information with shipping carriers.

  • Payment Processing: We use secure payment gateways to process your payments, and they may receive your payment information. We do not store your payment card details.

  • Legal Compliance: We may share your information when required to comply with legal obligations or protect our rights.

5. Your Rights

Under GDPR, you have the following rights concerning your personal data:

  • The right to access your data and request information about its processing.

  • The right to rectify any inaccuracies in your data.

  • The right to erasure (the "right to be forgotten"), subject to legal obligations.

  • The right to restrict or object to certain types of data processing.

  • The right to data portability, where applicable.

  • The right to withdraw your consent at any time (if you have provided consent).

To exercise any of these rights or make inquiries regarding your personal data, please contact us at love@cacaoguardians.com.

6. Data Security

We take data security seriously and employ reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will post the revised Privacy Policy on our website with the "Last Updated" date, so please review it periodically.

8. Contact Information

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at love@cacaoguardians.com